The best small business phone answering service (virtual office) combines business messaging with live answer to solves the following problems:

Divert sales calls to a sales person  

Diverting sales calls to a low cost live answer service is a definite DO NOT DO because it will cost you sales (I will explain why further on). The best business answering solutions allow you to divert sales calls where they should be going, in order to turn sales calls into customers.

Low cost plus maximise time, people & money.  

A business answering solution is economic because it maximises the use of your resources without paying a premium for live answering in length of call times, call volumes and lost sales.

Appear bigger & more capable 

Any small business wants to bolster its professional image in order to win more customers. A business answering solution consistently helps achieve this with far more conviction than a low cost answering service, which can have the opposite effect of losing potential customers.

Sales calls – vital & precious  

Sales calls are your life blood and need to be answered by people who can turn callers into customers. Unfortunately a low cost live answer service cannot help you here and will lose sales, yet charge higher rates as call volumes and length of call times increase.

While a live answer service can train personnel to take your sales calls, in the process they become a very expensive answering service, because you will need to train multiple receptionists or pay a retainer to keep one trained receptionist dedicated to your account (and hope they don’t leave).

In addition you will be quoted a higher rate for every call, regardless if a sales call or not, because sales calls take much longer than the – “hello, they are not available right now, I will divert you to their voice mail” – that normally occurs when calls go to a low cost live answering service.

For more information on the best small business answering service solution, simply complete the contact details for the information to be emailed to you.

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